Our Exchange, Return and Refund Policy:

Brazilian-Fashion.com does not represent any brand of flip flops including Cariris, Havaianas, Ballina, Ipanema.
We are an independent company owned by Florida Brasil, Inc. located in South Florida. Brazilian-Fashion.com does not purchase flip flops directly from the factory. We buy big quantities from a distributor in Florida and that is why we can offer a better price. We do not guarantee of authenticity of any brand. You can order a sample to check merchandise before you order the bulk. WE DO NOT ACCEPT RETURNS.

Brazilian-Fashion.com is dedicated to consistently supplying you with high-quality products. It is our desire that you be completely satisfied with every product you purchase. The color of products online can vary greatly depending on the monitor they are viewed through, resolution, etc. We suggest you order a sample to make sure the quality, color and size is what you want.

It is our policy not to accept exchanges or returns and to give no refunds unless related directly to non-conformity with your order, defective materials, or errors in manufacturing. Previous wearing or normal wear does not constitute a defective product. Please contact us before returning any merchandise. Returns will not be accepted after 15 days of purchase. Shipping costs will not be refunded and client is responsible for shipping costs of return.

Customer is responsible for providing us with correct shipping information and will be responsible for paying for second shipping charges if product has to be re-sent. Brazilian-Fashion will not refund shipping charges or service charges(including Paypal fees or Google Checkout fees) related to any order. Brazilian-Fashion.com will not be responsible for unclaimed merchandise after it has been shipped.

When the flip-flops are manufactured the straps are in the upright position; after that, as they are bagged, boxed and shipped from the factory to the US and then from the US to your location, some of the straps can get a little twisted during transit time, as the pairs shift inside of the box and are pressed against each other. This is not a defect and can be easily fixed. Click here to see how.

Wholesale customers should contact us via e-mail for more information.

Please contact us should you experience any problems with ordering, a shipment or for more information.

This policy is valid for any product sold in the Brazilian-Fashion.com website including flip-flops, swimwear, fitness wear, jeans, etc. We reserve the right to change policy at any time.